Bozeman Operations Manager

Job Description

Salary: Competitive salary based on experience plus annual performance bonuses and stock options

Benefits: Reimbursed Health Insurance, 50% discount on rental, generous PTO policy, discounts at the airport, company provided mobile phone and computer (Apple), mileage reimbursement

Travel: up to 10%

About Blacksford

Blacksford is the premier RV rental company with the mission to make RV vacation experiences amazing through great technology, vehicles and customer service.  The largest part of making that mission possible is people (or Guides as we call them). We offer great growth opportunities for every level of position and are merit based through performance and contribution to the success of Blacksford.  

About the position

We are hiring for the position of Operations Manager for our Bozeman location.  This is the leader of the Bozeman operations and has day-to-day responsibilities for all aspects of the business.  This role has direct reporting to the Blacksford Leadership Team but also has generally liberal and autonomous working conditions.  

Required Experience

  • Minimum of High School diploma / GED required with a Bachelors Degree being preferred.

  • Minimum of 2 years of experience providing high quality customer service in managing in a rental vehicle rental environment.

  • 21 years of age or older

  • Valid drivers license and good driving record.

  • Must be willing and able to work a flexible schedule that can include evenings, holidays and overnight shifts.

  • Technology savvy (iPhone, iPad, Android)

  • Be comfortable using technology to communicate with customers

  • Experience interacting with customers in an airport service environment.

  • Exhibit superior driving skills, mindful of the customer’s comfort level

  • Branch profitability management

  • Sales Management

Expected Duties

  • Full time position (40-50 hours/week), including evenings and weekends

  • Telephone and computer work

  • Answer email or other customer channel sales and service

  • Ability to answer phone call either on their mobile or company phone

  • Ability to handle after hours call for roadside assistance and coordinate with RA vendor

  • Standing, sitting, lifting, bending, reaching, typing, writing – regularly

  • Perform facility housekeeping when necessary to ensure a safe environment for customers.

  • Perform dispatch and customer pick-up/drop-off communications as necessary for facilitating timely and courteous customer transitions.

  • Know how to navigate the local area

  • Exposure to both indoor and outdoor elements on a daily basis – commuting to and from airport, entering and exiting buildings, and transportation mode during all seasons

  • Prior valet and/or shuttle driver experience is a plus.

  • Manage Airport Partnerships

  • Other duties as required

Occasional Duties

  • Wash, detail and prepare vehicles, including exterior washing, detailing interior and exterior, refueling and customer preference resets.

  • Shuttle vehicles between fuel station, car wash and vehicle prep/customer pick up area, as well as same city locations and dealership for general maintenance such as oil changes, tire rotations, etc.

  • Prepare new and/or transferred vehicles for service upon delivery.

  • Prepare vehicles for service before transport to alternate locations.

  • Driving a vehicle, potentially in heavy traffic conditions, day and/or night hours, frequently, including the ability to see with normal or corrected vision

  • Other duties as required

Blacksford is an equal opportunity and veteran-friendly company.  We encourage all who meet or exceed the requirements to apply at